Shipping policy

Shipping

Jubilo Shipping Information

Jubilo works with major international carriers such as FedEx, SF Express, DHL, UPS and EMS, which in turn cooperate with local courier services. This allows us to deliver directly to your doorstep and proudly offer a flat-rate price for worldwide shipping.

Your payment will be charged when you place your order. All payments are subject to verification and approval before shipping, which may take several days. To prevent credit card fraud, orders with incorrect billing details or requiring additional verification may be delayed or cancelled.

Shipping Process

On average, we need 2–5 business days to process your order and hand it over to the carrier’s sorting centre. Some items may take longer, especially during major holidays (up to 10 days) or if your order contains high-demand items with limited availability.

Once your order has entered the shipping process, no changes can be made, including address changes. We only ship to the address provided at checkout.

We ship on business days only, from Monday to Friday. We do not ship on Saturdays, Sundays or public holidays. After your order has been dispatched, you will receive a shipping confirmation by email.

For orders containing multiple items, products may be shipped separately and arrive on different days, as our manufacturing partners are located at different sites.

Tracking

All orders are processed with tracking numbers. You will receive an email with your tracking number as soon as your order has been handed over to the carrier’s sorting centre.

For some carriers, it may take several days for tracking information to be updated in their system. If you placed your order more than 5 business days ago and no tracking information is available yet, please contact us.

Delivery Times

Delivery times vary depending on the destination country or region. Exact delivery dates are not guaranteed. Our estimated delivery times are:

  • Germany: 1–3 business days

  • Europe: 10–14 business days

  • Australia and New Zealand: 10–21 business days

  • Mexico, Central & South America: 15–30 business days

Please note: The times above are estimates in business days and do not include the 2–5 business days required for order processing.

Despite all efforts to deliver your order on time, Jubilo cannot be held responsible for delays caused by circumstances beyond our control, such as customs clearance, holidays, extreme weather conditions, labour disputes or protests.

Duties, Taxes and Other Fees

International shipments may be subject to import duties, taxes or customs clearance fees that are charged when the shipment reaches the destination country. These fees are the sole responsibility of the recipient. Jubilo has no control over these charges and cannot predict their amount. If a shipment is refused and returned, you will be responsible for any import duties and return shipping costs incurred.

Since customs policies vary widely from country to country, we recommend that you contact your local customs office for more information.

Loss, Theft or Damage

Jubilo is not responsible for lost, stolen or damaged packages. If your tracking status shows that the package has been delivered but you have not received it, please report this to your carrier and file a claim if necessary.

Please note: We rely on the carrier’s timestamps and delivery confirmation when handling claims for damage or returns. Without a report, we may not be able to honour your claim.

Incorrect Address

It is the buyer’s responsibility to enter the correct shipping address. Since we start processing orders immediately, no changes can be made once the order has been placed. If the order has already entered the shipping process, an address change is no longer possible.

Feedback

We welcome your feedback, questions or concerns. Please email us at info@jubilo.shop and let us know how we can improve. We take your feedback very seriously and are constantly working to optimise our service.